Terms & Conditions

Identification required:

Government issued photo identification (for example, drivers’ license or passport) needs to be provided upon check-in.

The Hotel will keep a record of your identification on file for security purposes.

Deposit / Payment Policy:

A valid credit card is required at time of booking however payment is processed prior to arrival, special events and Early Bird rates will have payment taken at time of booking.

Credit card surcharges apply.

Visa Domestic Debit Standard 0.75% – Visa Domestic Debit Premium 0.76% – Visa Domestic Credit Standard 1.26%
Visa Domestic Credit Premium 1.34% – Visa International Debit Standard 3.27% – Visa International Debit Premium 3.52%
Visa International Credit Standard 3.46% – Visa International Credit Premium 3.87%
M.card Domestic Debit Standard 0.62% – M.card Domestic Debit Premium 0.67% – M.card Domestic Credit Standard 1.41%
M.card Domestic Credit Premium 1.37% – M.card International Debit Standard 3.3% – M.card International Debit Premium 3.3% – M.card International Credit Standard 3.78% – M.card International Credit Premium 3.61%
AMEX 3.16%
Eftpos 1.1%

A $100 pre-authorization on a valid credit card is required at point of check in per room ($200 for a pet friendly reservation) for all bookings.

Cash is not accepted as payment or deposits.

Booking data may be shared between all Prendiville Group properties

Party Policy:

Pier 21 Apartment Hotel has a zero-tolerance policy on parties being held in the apartments and disruption to other guests. A party being defined as:

Any situation where the maximum number of guests allowed per apartment is exceeded
Any situation where the noise level from the apartment is deemed too high thereby disturbing other hotel guests and/or the apartment residents
Any situation whereby excessive traffic to/from the apartment is identified
Any situation where it is deemed that intoxication is occurring
Any situation where it is identified that excessive alcohol is present
Any situation where the hotel suspects that the room is being used for any purpose other than its intended purpose of providing accommodation

In the event that any apartment/guest is identified as having a party, the hotel reserves the right to immediately request all occupants of the apartment up to, and including, the guest who has registered for the apartment to vacate the premises.

In the event that an eviction does occur, the registered guest will be charged for that night’s accommodation and for any expense resulting from additional cleaning of the apartment, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs.

Best Price Guarantee:

Pier 21 Apartment Hotel guarantees that the best rate available is made directly at the hotel.

This offer excludes all opaque rates such as mystery hotel deals and applies only to sites where Pier 21 Apartment Hotel directly shares rates and inventory with.

Websites such as Trivago, Hotel.com, Webjet, Amoma.com (and other sites not listed) are excluded from this offer as Pier 21 Apartment Hotel does not have a direct relationship with these sites and can not guarantee the accuracy of their content, rates and available inventory.

The hotel must be contacted and be able to book a lower rate through a 3rd party website at the same time as showing a higher rate on the pier21.com.au website. Pier 21 Apartment Hotel will determine if the rate and available room type is actually lower on the 3rd party website for this guarantee to apply.

Car parking:

Parking is subject to availability and is on a first come first served basis.. By Parking your vehicle at Pier 21 Apartment Hotel you accept any loss or damage caused by any means to any and all personal property.

Car spaces are limited, and Pier 21 Apartment Hotel does not guarantee car park availability.

Smoking:

All rooms and public areas are non-smoking. A $500 cleaning fee will be charged to your account if the room has a smoke odour.

For your convenience ash trays have been placed on the balcony – please ensure balcony doors are closed so as not to allow smoke back into the apartment. Please ensure correct disposal of your butts/ash.

Unreasonable State:

Any room left in an unreasonable state requiring additional cleaning, repairs to any component to the room not limited to walls, floors, furniture and fittings will be charged to the guest registered for the room. A cleaning fee of $220 will apply plus any incurred costs to the hotel for labor, parts etc resulting from unreasonable damages.

Fire Alarms:

Should the fire alarm be triggered in your room caused by any means associated with your stay, behaviour and/or activity any fees passed on to the hotel from the Department of Fire & Emergency Services will be payable and charged to the registered guest in the room. Fees in excess of $1300 per incident may apply.

Use of guest facilities:

The Pools, Spa, Tennis Court and Gymnasium are open 07:00 until 20:30 daily. No life guard is on duty at the pools. Use of any of the hotel facilities is undertaken at your own risk and children must be supervised at all times.